How we handle your information

Information we collect

Depending on how you use Altura’s website and services, we may receive account and contact details such as your name, email address, and phone number; trip-request and itinerary information; passenger and travel preferences you provide; proposal, booking, invoice, and payment-status records; and messages you send to Altura.

For website analytics and security, we record the IP address provided by the site’s network edge, the page path, visit time, browser user-agent string, and approximate city, region, or country when available. We do not use this feature to collect passwords, form contents, or keystrokes. Payment card details are handled through the payment provider’s secure checkout rather than stored in Altura’s visit analytics.

How we use information

Altura uses information to respond to trip requests, prepare and deliver proposals, coordinate booked travel, provide customer support, manage billing, maintain accounts, protect the service, and understand site usage. Authorized Altura employees may view recent visit records in the employee analytics area.

When information is shared

To arrange a requested trip, Altura may share necessary information with the direct air carrier and relevant service providers, such as payment, email, hosting, or airport-service providers. Information may also be disclosed when required to respond to valid legal requests or protect people, the service, or Altura’s rights. We do not sell personal information.

Retention and security

Website visit records containing IP addresses are retained for up to 90 days and then removed automatically as new visits are recorded. Trip, account, billing, and communication records may be retained for different periods to provide services and meet business or legal recordkeeping needs. Altura uses access controls intended to limit personal information to authorized personnel and service providers that need it.

Your choices and requests

You may contact Altura to request access to or correction of information associated with your account, or to ask about deletion. Some records may need to be retained to complete a trip, resolve a dispute, or meet legal or accounting obligations. Applicable rights and response requirements depend on your location.

Questions

For privacy questions, contact Altura Aviation using the contact details provided on our website. This draft should be updated with Altura’s final legal entity name, contact details, and jurisdiction-specific disclosures before approval.